Privacy Policy
Your privacy is important to us. This Privacy Policy explains how cleansmart collects, uses, and protects your personal information when you visit our website or use our services.
Last updated: January 2024
Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or profile on our website
- Request our cleaning services or quotes
- Contact us via phone, email, or contact forms
- Subscribe to our newsletter or marketing communications
- Participate in surveys, contests, or promotional activities
- Leave reviews or provide feedback about our services
The types of personal information we may collect include:
- Contact Information: Name, email address, phone number, mailing address
- Service Information: Property details, cleaning preferences, special requirements
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Records of your communications with our customer service team
Automatic Data Collection
We automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on our site. This helps us improve your browsing experience and optimize our website performance.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our cleaning services, including scheduling appointments, processing payments, and delivering customer support.
Communication
We may contact you regarding your service requests, appointment confirmations, service updates, and to respond to your inquiries or feedback.
Marketing (With Consent)
With your explicit consent, we may send you promotional materials about new services, special offers, or cleaning tips. You can opt-out of marketing communications at any time.
Legal Compliance
We may use your information to comply with legal obligations, resolve disputes, and enforce our terms of service.
Information Sharing and Disclosure
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers. These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
Important Notice
We do not sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent.
Data Security and Protection
Encryption
We use industry-standard SSL/TLS encryption to protect your personal information during transmission. All sensitive data is encrypted both in transit and at rest.
Access Controls
We implement strict access controls to ensure that only authorized personnel can access your personal information, and only when necessary for business purposes.
Regular Monitoring
Our systems are continuously monitored for security threats and vulnerabilities. We regularly update our security measures to maintain the highest level of protection.
Secure Payments
Payment processing is handled by secure, PCI-compliant third-party payment processors. We never store complete credit card information on our servers.
Security Incident Response
In the unlikely event of a data breach that may affect your personal information, we will promptly notify you and relevant authorities as required by applicable law.
Your Rights and Choices
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used format.
- • Request a copy of your personal data
- • Receive your data in a portable format
- • Review how your data is being used
Correction and Updates
You can update your personal information at any time through your account settings or by contacting us directly.
- • Update contact information
- • Modify service preferences
- • Correct inaccurate data
Deletion
You have the right to request the deletion of your personal information, subject to certain legal obligations and legitimate business interests.
- • Request data deletion
- • Close your account
- • Remove specific information
Objection and Restriction
You can object to certain processing of your personal information or request that we restrict processing in specific circumstances.
- • Object to marketing communications
- • Restrict data processing
- • Withdraw consent
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may require verification of your identity for security purposes.
Cookies and Tracking Technologies
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They are usually set in response to actions made by you, such as setting your privacy preferences or filling in forms.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.
Marketing Cookies
With your consent, we may use cookies to deliver advertisements more relevant to you and your interests. You can withdraw your consent at any time.
Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website and your user experience.
Data Retention
Account Information
We retain your account information for as long as your account is active or as needed to provide services. When you close your account, we may retain certain information for legitimate business purposes and to comply with legal obligations.
Retention Period: Active account + 3 years after closure
Service Records
We maintain records of your service history, payments, and communications to ensure quality service delivery and for our legitimate business interests.
Retention Period: 7 years for tax and business records
Marketing Data
Information used for marketing purposes is retained until you withdraw your consent or opt-out of marketing communications.
Retention Period: Until consent withdrawn or opt-out
Website Analytics
Website usage data and analytics information are typically retained for 26 months, after which they are aggregated or anonymized.
Retention Period: 26 months maximum
Legal Compliance
We may retain personal information for longer periods when required by law, regulation, or legal process, or when necessary to protect our rights and interests.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
Adequate Protection
When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Standard Contractual Clauses
We use standard contractual clauses approved by the European Commission or other appropriate safeguards for international transfers of personal data.
Service Providers
Our service providers who process personal data internationally are contractually bound to protect your information and comply with applicable data protection laws.
Data Protection Standards
We maintain the same high standards of data protection regardless of where your information is processed, ensuring consistency and security across all our operations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of significant changes via email or website notification
- Provide a summary of key changes when appropriate
- Obtain your consent for changes that materially affect your rights
Your Continued Use
Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
Get in Touch
Address
Závodní 862/17
700 30 Ostrava – Hrabůvka
Czech Republic
Phone
+420 773 560 908Business Hours
Monday - Friday: 8:00 - 18:00
Privacy Questions
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and address any concerns you may have.
Data Protection Officer
For specific privacy concerns or data protection requests, you can contact our dedicated privacy team.
Quick Response
We typically respond to privacy inquiries within 2-3 business days.