Terms of Service
Please read these terms and conditions carefully before using our website and services. By accessing or using our platform, you agree to be bound by these terms.
1. Acceptance of Terms
By accessing and using the cleansmart website located at cleansmart.world (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Use License
Permission is granted to temporarily download one copy of the materials on cleansmart's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on the website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by cleansmart at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. User Accounts and Registration
To access certain features of our Service, you may be required to create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate and complete information during registration
- Updating your information to keep it current
You must notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate accounts that we believe have been compromised or are being used inappropriately.
4. Service Description
cleansmart provides professional cleaning services including but not limited to:
- Residential and commercial cleaning services
- Specialized cleaning solutions
- Regular maintenance cleaning programs
- One-time deep cleaning services
- Post-construction and move-in/move-out cleaning
All services are subject to availability and may be modified or discontinued at our discretion. We strive to provide accurate service descriptions, but we do not warrant that service descriptions are complete, reliable, current, or error-free.
5. Booking and Payment Terms
When you book our services, you agree to:
- Provide accurate booking information including property details and access requirements
- Ensure payment is made according to agreed terms
- Cancel or reschedule bookings with appropriate notice (minimum 24 hours)
- Pay any additional charges for extra services or extended time
Payment terms and cancellation policies will be clearly communicated at the time of booking. We accept various payment methods as displayed on our website. All prices are subject to change with appropriate notice.
6. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of cleansmart and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
You retain any content you submit to our Service, but you grant us a license to use, modify, and display such content in connection with providing our services.
8. User Conduct and Responsibilities
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Transmit malicious code or attempt to gain unauthorized access
- Interfere with the proper working of the Service
- Use the Service for any fraudulent or deceptive purposes
- Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
During our service visits, you are responsible for securing valuable items and providing necessary access instructions. Our team will treat your property with respect and care.
9. Service Availability and Limitations
While we strive to provide reliable services, we do not guarantee uninterrupted or error-free operation of our Service. We may temporarily suspend service for maintenance, updates, or due to circumstances beyond our control.
Our cleaning services are performed using professional-grade equipment and eco-friendly products. However, we cannot guarantee removal of all stains or damage, particularly on older or delicate materials. We will discuss any concerns or limitations before beginning work.
10. Insurance and Liability
cleansmart maintains appropriate insurance coverage for our cleaning operations. In the unlikely event of damage to your property during our service:
- Report any damage immediately to our team member
- Contact us within 24 hours to document the incident
- Provide photographic evidence of any damage
- Allow us to assess and address the situation appropriately
Our liability is limited to the value of services provided. We are not responsible for damage to items that are fragile, poorly maintained, or not properly secured during our service.
11. Termination
We may terminate or suspend your access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.
If you wish to terminate your account, you may simply discontinue using our Service or contact us to request account closure.
12. Governing Law
These Terms shall be interpreted and governed by the laws of the Czech Republic, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
13. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
14. Contact Information
If you have any questions about these Terms of Service, please contact us:
Company:
cleansmart
Address:
Závodní 862/17
700 30 Ostrava – Hrabůvka
Czech Republic
Contact Details:
Phone: +420 773 560 908
Email: [email protected]
Business Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Need More Information?
We're here to help! If you have any questions about our services, pricing, or booking process, please don't hesitate to reach out. Our team is committed to providing exceptional customer service.
Last updated: December 2024
These Terms of Service are effective immediately and apply to all users of our website and services. Please review them regularly for any updates or changes.